Q&A
Concerning subscribing / unsubscribing as a member
- ■Q4-1 What's the minimum period for using this site?
- ■Q4-2 When I press the payment button, an error occurs.
- ■Q4-3 While signing up as a new member, I accidentally filled in a wrong e-mail address. Can I still correct it?
- ■Q4-4 Can I pay using a bank transfer?
- ■Q4-5 I can't seem to register with my e-mail address from a free e-mail provider.
- ■Q4-6 I did not receive the registration / cancellation confirmation e-mail.
- ■Q4-7 Please tell me how to unsubscribe from the site and how long this will take.
- ■Q4-8 Is my personal information safe?
Concerning subscribing / unsubscribing as a member
■ Q4-1 What's the minimum period for using this site?
This depends on the membership type you chose during registration. From the day you registered this may be either 30 , 60, 90, 180 or 360 days.
Q&A back to top■ Q4-2 When I press the payment button, an error occurs.
Please make sure you filled in all the required fields. Your user ID and password may only consist of alphabet letters and numbers.
Spaces, hyphen (-) and underscores (_) etc. are not accepted. If an error still occurs, please copy the error message and send it to our support team.
■ Q4-3 While signing up as a new member, I accidentally filled in a wrong e-mail address. Can I still correct it?
Please contact our support team about this and make sure to give your user ID and password for verification.
Q&A back to top■ Q4-4 Can I pay using a bank transfer?
We're very sorry, but at the moment we do not accept payment by bank transfers.
Our site does accept payment by credit card.
■ Q4-5 I can't seem to register with my e-mail address from a free e-mail provider.
You can register at our site using free e-mail provider addresses.
However, please make sure that your e-mail inbox settings are such that you are able to receive e-mails from our site.
Furthermore, in rare cases e-mails from our site may be blocked by your provider, so please make sure that this is not the case.
*Important notices about your membership status will also be sent to your registered e-mail address, so be sure that you can receive our e-mails before registering. Our site is in no way responsible for problems that may arise or damage and/or loss that may be caused by customers not being able to receive our e-mails.
■ Q4-6 I did not receive the registration / cancellation confirmation e-mail.
When the payment is completed an automatically generated payment confirmation e-mail from the billing company and a registration confirmation e-mail from our site will be sent within 48 hours to the email address you filled in during registration. However, in rare cases e-mails from our site may be blocked by your provider, so please make sure that this is not the case.
It may be necessary for you to request your provider to unblock e-mails coming from our site.
Please make sure that your e-mail software does not filter out e-mails from our site as junk e-mail and check your junk inbox or change your e-mail security settings. In case you still do not receive the confirmation e-mails, please ask for support using the following e-mail addresses.
- [ Concerning customer support ]
- ･If your billing statement has
as the payment company. - → Please use this e-mail address for support:
- ･If your billing statement has
as the payment company. - → Please use this e-mail address for support:
*Our site is in no way responsible for problems that may arise or damage and/or loss that may be caused by customers not being able to receive our e-mails.
Q&A back to top■ Q4-7 Please tell me how to unsubscribe from the site and how long this will take.
This site uses an automatic membership renewal system, so as long as you do not apply for cancellation of your membership it will be automatically renewed after each term.
In case you wish to cancel your membership at our site, please do so at least 24 hours before your next membership renewal through the membership cancellation form.
When your membership cancellation application is accepted, you will receive a confirmation e-mail in your registered e-mail address within 48 hours.
Please note that you may continue using our site until your membership term expires, even if you cancelled your membership at the beginning of the term.
■ Q4-8 Is my personal information safe?
The only personal information which is kept at our site is your user ID and password, your registered e-mail address and the IP address with which you access our site. All your payment information, such as your credit card data, will be kept safely by the payment company.
For more information regarding the safekeeping of personal information, please check our privacy policy.
